Refund Policy

At the moment, we are unable to offer returns; however, we want to make sure that you're happy with any purchase that you make with us. If you're having issues with a plant that you've recently brought home, we will work with you to figure out what may be going on. If we can't help you get your plant sorted, we will offer you a store credit for your next purchase. 

If you have any questions about something you've purchased, you can contact us at hello@copperlineplants.com. 

 

Damages and issues

If your plant arrives damaged, please contact us within 48 hours of delivery. In order to assess the extent of damage, we require proof of the issue (photo or video). We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48-hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity. Plants need time to acclimate to their new environments. Once you receive your new plant, you should leave it in the original nursery pot for at least 2 weeks. 

 

Shipping Policy

We will be happy to deliver anywhere within 10 mi. of Raleigh for FREE! We also offer curbside (COVID-safe) pick-up in the North Hills area of Raleigh, NC. 

We are able to ship domestically through USPS. Once the plant has left our care and is in transit, we assume no responsibilities for damages upon arrival.